Practising some basic self-assertiveness skills can help you feel better about yourself.

Making requests:

• Be clear about what you want
  
• Plan ahead and practise
  
• Make your request short and precise e.g. 'that is my pencil and I want It back'
  
• Decide what you want to say and stick to it - don't be rude but don't get side-tracked.

Saying No:

• When you say NO, say it firmly
  
• Try not to get caught up in arguments, don't become angry or upset if you don't get your own way
  
• If you don't want to do something, don't give in to pressure. Be firm.
  
• Don't make excuses - keep your body posture assertive and look the person In the eye.