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Terms and Privacy

Youthoria is the website for The Youth Support Service, part of Cambridgeshire County Council. Cambridgeshire County Council seeks to ensure that information contained in these pages is accurate. However, no liability, other than in respect of death or personal injury, or responsibility is accepted arising from reliance upon the information contained in these pages or any other information accessed via this site, including without limitation for information reached via links on this site to external sites.

Information included in our things to do search is provided by the organisations concerned.

Cambridgeshire County Council holds and processes personal data in accordance with all current legislation relating to data protection.


All material on these pages, including without limitation text, logos, icons, photographs and all other artwork, is copyright material of either Cambridgeshire County Council or Indigo Multimedia Ltd, where applicable. Use may be made of these pages for non-commercial purposes without permission from the copyright holder. Commercial use of this material may only be made with the express, prior, written permission of Cambridgeshire County Council and/or Indigo Multimedia Ltd.

Material provided by any third party, including material obtained through links to other sites from the Council's pages, is likely to be the copyright material of the author. Permission to copy or otherwise use such material must be obtained from the author.


Youthoria contains information about a whole range of services and products about which we try to ensure the appropriateness for young people. However we cannot have detailed information/knowledge about every aspect of the companies/agencies represented. Therefore we do not undertake to endorse any services/products other than those which come under the direct control of the Cambridgeshire County Council Youth SUpport Service.

Links or references to any company/agency who are found to be inappropriate or in conflict with our policies will be removed.


Youthoria believes in "equality of opportunity" and the suppression of prejudice, racism and sexism in any form. We will not knowingly publish any material that goes against this belief or link to any organisations that do.


One of the core aims of Youthoria is the empowerment of young people. It is therefore very important that all partners involved have an equal ownership of the website. It is a requirement of Youthoria that young people play an active role in providing content, making decisions and guiding it's development.

Download speed

We recognise that not everyone has a super high speed internet connection therefore we have chosen a design which we believe best balances the need to have an attractive site with a good level of graphic content, against keeping download times as short as possible.

Acceptability of content

Youthoria will do its best to make sure that it does not display material that is obscene, prejudice, racist, sexist, offensive, hurtful or illegal. We adhere to the policies and codes of practice for Connexions workers as laid down by Cambridgeshire County Council.



The Youthoria website collects and uses information to provide services and to fulfil our statutory obligations as a public authority.

Everything we do with information about living people – such as how we collect it and who we share it with – has to comply with the Data Protection Act.  A key part of this is being open about how we use information and what rights you have in respect of information we hold about you.

If anything in this notice is not clear, or if you have further queries, please get in contact with the Data Protection Officer using the details at the end.

What information do we hold?

We collect information about young people who live in Cambridgeshire as well as some young people outside the county who use services that we provide.

Names and contact details are collected (usually mobile telephone numbers and email addresses) along with Dates of Birth or in some cases the just the age of the young person.

Job Vacancies

An individual must register a username and password to use this service.

Contact details including name, address, telephone number and email address. A Date of Birth and job alert preferences are also recorded.  Dates of Birth are used to ensure the registrant is within the correct age for the service (11 to 19 years or up to 25 years for SEND).

Job categories can also be selected to tailor job alerts (sent via email), this service is optional.

CV Writing Tool

Information collected includes: personal details, a personal statement, details of education and qualifications. Skills and achievements, work experience and references.   

Ask Ali

The first half of your postcode is requested to check that you are from the Cambridgeshire area.  This ensures that an exact location is not provided.

Gender and age are also requested.  Text on the Ask Ali web page also serves to safeguard visitors and states the following:  do not give any personal details like your name, address, telephone number, or anything else which could identify yourself, as in some situations we could be forced by law to pass it on to the authorities.  Keep it safe, keep it anonymous.”


Why do we have it and what do we use it for?

Whenever we use information, we always limit this to only the details that are needed and we ensure that it is used safely and securely. We require anyone we share information with, or who uses it on our behalf, to do so too. All staff [and councillors] receive training on data protection and information security.

Job Vacancy Service

The information collected is used to send job vacancy details to young people who have chosen to register for this service.  The details provided will be used by Cambridgeshire County Council to assist with job matching and to keep contact details up to date.

CV Writing Tool

The information supplied is used to create a CV file.  The file can be printed, emailed or downloaded.  To access the file, the young person is required to log-in using a username and password.  Cambridgeshire County Council staff cannot view this information do not have access to any of the information. 

Youthoria Job Accounts (used to create CV files) lapse after 3 months of inactivity.  The following message is displayed in the Help Section:

“We strongly recommend that you save your CV to your computer because if you let your Youthoria job account lapse you will not be able to get your CV back.”

Ask Ali

The first half of a postcode is used to check that the message is being submitted by a young person from Cambridgeshire.

The gender and age information provided is used (where appropriate) to tailor the responses to the young person submitting the question.


Who we share information with and why?

Job Vacancy Service

Details of job vacancies can be emailed to an individual who has registered for the Job Vacancy Service.  If a service user requests further details about a vacancy, details of the request are recorded.

Ask Ali

If a message received raises safe-guarding concerns, the young person would be advised to contact the relevant team or supporting professional within Cambridgeshire Council or an external agency providing the necessary support.

Personal identifiable data is not collected from Ask Ali and would not result in an individual’s data being shared.  The topic of the message could be shared with other council teams and external agencies to raise awareness of the issue/support being requested. 

Analytical data is gathered from the Youthoria website to improve the content and functionality of the website. 

All information sharing is done with reference to the principles set out in the Cambridgeshire and Peterborough Information Sharing Framework.


How long we keep hold of information for?

We only keep information for as long as it is needed. This will be based on either a legal requirement (where a law says we have to keep information for a specific period of time) or accepted business practice. This is set out in our retention schedule.


What are your rights?

You have various rights around the data we hold about you.

  • Right of access (to receive a copy of your personal data)
  • Right to rectification (to request data is corrected inaccurate)
  • Right to erasure (to request that data is deleted)
  • Right to restrict processing (to request we don’t use your data in a certain way)
  • Right to data portability (in some cases, you can ask to receive a copy of your data in a commonly-used electronic format so that it can be given to someone else)
  • Right to object (generally to make a complaint about any aspect of our use of your data)
  • Right to have explained if there will be any automated decision-making, including profiling, based on your data and for the logic behind this to be explained to you.

Any such request can be submitted to the Cambridgeshire County Council Data Protection Officer. Whether we can agree to your request will depend on the specific circumstances and if we cannot then we will explain the reasons why.

If we are processing your information based on you giving us consent to do so, you have the right to withdraw your consent at any time. Doing so may mean we are unable to provide the service you are hoping to receive and the implications of you giving or withdrawing your consent will be explained at the time.

If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Data Protection Officer. You can also report concerns to the national regulator, the Information Commissioner’s Office. Their details can be found on their website:


Contact details

If anything in this notice is not clear, or if you have further queries, please get in contact with the Data Protection Officer.

Data Protection Officer, Cambridgeshire County Council, Shire Hall, OCT1224, Cambridge, CB3 0AP


Tel. 01223 699137








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